Patient Services Supervisor

Southlake Orthopaedics•Hoover, AL

23h

About The Position

The Patient Services Supervisor will manage front desk staffing, provide direction and assistance to patient service representatives, onboard new staff, and ensure adequate staffing levels. This role involves leading and coordinating Patient Services personnel activities, serving as a manager and trainer for new reception staff, and ensuring a warm and welcoming impression for all patients and visitors. Key duties include checking in patients, verifying demographic and insurance information, handling phone calls, collecting payments, and scheduling appointments.

Requirements

High school diploma or equivalent.
At least 3 years of experience in a medical office reception position.
At least 2 years of leadership experience.
Strong attention to detail.
Ability to multi-task.
Service-oriented.

Nice To Haves

Knowledge of Greenway EHR.

Responsibilities

Manage front desk staffing schedules.
Provide direction and assistance to patient service representatives.
Onboard new patient service representatives.
Ensure staffing levels are adequate.
Provide regular updates and improvement recommendations to clinic leadership.
Lead and coordinate activities of Patient Services personnel under the guidance of the Chief Operating Officer.
Serve as a manager and trainer for new reception personnel.
Provide a warm and welcoming impression to all patients and visitors.
Check in patients, obtain, verify and update any demographic and/or insurance information.
Answer phone calls, return patient calls, and distribute messages to physicians and staff.
Scan documents to patient's chart.
Collect co-pays and balances due.
Schedule appointments.