Patient Services Specialist - Casual

Solis Optics • Saanich, BC

8h • CA$19 - CA$20 • Onsite

About The Position

In this role you’ll deliver exceptional service and support, making an impact on people’s lives in a fun, supportive, dynamic, and rewarding environment. This position is a casual role working 0-19 hours per week. Our location is open Monday to Sunday.

Requirements

• Ability to multi-task and thrive in a fast-paced environment
• Proficiency with technology and computers, including MS Office Suite
• Outstanding communication and interpersonal skills, with a passion for connecting with customers and providing exceptional experiences
• A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively

Nice To Haves

• Previous retail experience is considered an asset

Responsibilities

• Greet and welcome customers, manage customer check-in and check-out
• Engage with customers in person, by phone, and via email
• Coordinate appointments, prepare prescription printouts
• Manage billing and payments for patients, insurers and other third parties
• Deliver exceptional customer service to ensure a positive customer experience
• Support store operations by performing additional duties as required

Benefits

• Competitive wages and benefits with exceptional optical coverage
• Rapid and ongoing growth, providing a consistently challenging and rewarding environment
• A workplace culture that fosters collaboration and teamwork
• Continuous training and development opportunities to support your career growth

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed