Patient Services Specialist- Atrium Health Midtown Pediatrics

Advocate Health and Hospitals Corporation•Charlotte, NC

9h•Onsite

About The Position

The Patient Services Specialist at Atrium Health Midtown Pediatrics is a full-time position responsible for creating an excellent patient experience through compassionate customer service. This role involves managing patient registration, insurance verification, scheduling, cash receipting, and handling patient check-in and check-out. The specialist will also enter and maintain accurate patient information, assist with billing functions, and ensure proficiency in emergency codes and healthcare regulations. The position requires strong interpersonal and critical thinking skills, the ability to work independently and as part of a team, and a commitment to patient privacy and satisfaction.

Requirements

High School Diploma or GED required.
Computer experience required.
Customer relations experience required.

Nice To Haves

Experience with Medical Records Software preferred.
Front desk practice experience preferred.

Responsibilities

Exemplify caring and compassionate customer service to create an excellent patient experience.
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
Demonstrate critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
Encourage patient utilization of front-end technology during the registration process.
Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
Assist billing functions accurately and/or direct to appropriate billing office.
Demonstrate proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
Monitor inventory and stock medications, narcotics, and emergency medications/equipment.