Patient Services Specialist

American Addiction Centers • Indian Land, SC

1d • Onsite

About The Position

The Patient Services Specialist is responsible for providing caring and compassionate customer service to ensure an excellent patient experience. This role requires exemplary interpersonal skills to interact with patients and families in sensitive situations, along with critical thinking and decisive judgment in a fast-paced environment. The specialist must be able to work cohesively within a team and independently with minimal supervision. Key duties include managing patient registration, insurance verification, scheduling, collection, and cash receipting, as well as arrival and/or departure desk activities, all while maintaining accuracy and an outstanding patient experience. The role also involves encouraging patient utilization of front-end technology during registration, entering and maintaining confidential and accurate patient information (including insurance, billing, and payment details), assisting with billing functions or directing to the appropriate office, and demonstrating proficiency in emergency codes and relevant healthcare regulations. Additionally, the specialist monitors inventory and stock of medications, narcotics, and emergency medications/equipment. Advocate Health is the third-largest nonprofit, integrated health system in the United States, providing care across multiple states and serving nearly 6 million patients. It is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care, committed to transforming care and inspiring professionals.

Requirements

• High School Diploma or GED required
• Computer experience required
• Customer relations experience required

Nice To Haves

• Experience with Medical Records Software preferred
• Front desk practice experience preferred

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
• Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Opportunity for annual increases based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees