Patient Services Specialist (Bilingual)
About The Position
The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve. We are currently looking for qualified candidates for our Patient Services Specialist role for our optometry office. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Patient Services Manager and is a Regular, Full Time, Non-Exempt role with a starting hourly rate of $24.82 with full benefits.
Requirements
- High School diploma or equivalent.
- Bilingual in English and Spanish.
- Ability to communicate effectively with the public.
- Effective written and verbal communication skills.
- Ability to work effectively as a team player and with people of all backgrounds and at all levels.
- Uphold ethical standards and practices, as well as department and organizational policies and procedures.
Nice To Haves
- Knowledge of medical terminology.
- Proficiency in computer data entry, information retrieval and Microsoft Word.
- Familiarity with third-party reimbursement programs.
- Epic EHR experience.
Responsibilities
- Provides exemplary customer service; answers the telephone in a timely and polite manner; treats patients and coworkers with courtesy and discretion.
- Greets and directs patients, salespeople, and visitors to the right department.
- Interviews new patients to secure demographic information, registers individuals and families as MNHC patients; logs patient information into the computer, and initiates the medical record.
- Renews and updates established individual and family registration records as required by verifying that the patient's record is up to date and accurate.
- Acts as a cashier: determines the amount of payment as per protocol, collects payments, and maintains appropriate collection documentation.
- Completes applications for health insurance coverage such as CHDP, Family Planning, Cancer Detection Program, Healthy San Francisco, or PCP changes for the SFHP accurately.
- Updates insurance plans as needed.
- Checks insurance eligibility prior to every appointment using MNHC's eligibility tool, makes necessary updates, and contacts patients to inform them of any issues.
- Monitors and schedules appointments for MNHC patients over the phone and in person.
- Acts as phone operator, distributes, and dispatches all in-coming and out-going mail.
- Other duties as assigned.
Benefits
- Annual 4% COLA increase
- 401(k) retirement savings plan includes a company contribution
- Vacation: 2 weeks annually
- Paid educational leave: 40 hours annually
- Medical insurance: zero out-of-pocket expense
- Dental and vision insurance provided at no cost to the employee
- Life insurance includes a free basic policy with an optional voluntary plan
- Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
- Flexible spending accounts for health and dependent care expenses
- Commuter benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
