Patient Services Specialist - PRN (Tuesdays and Thursdays, 6:30a to 6:30p)

Baylor Scott & White Health•Fort Worth, TX

12h•Onsite

About The Position

The Patient Services Specialist 1 provides administrative support in a physician office, clinic, or other area under direct oversight. The role assists patients to support high-quality, patient-centered care through patient relations, check-in and check-out, scheduling, insurance verification, and telephone support. The position is located at 1280 8th Avenue, Suite 300, Pavilion 2, Fort Worth, TX 76104, and is PRN on Tuesdays and Thursdays from 6:30 a.m. to 6:30 p.m.

Requirements

High school diploma or GED equivalent.
Less than one year of experience.
Good listening, interpersonal, oral and written communication skills, and professional, pleasant, respectful telephone etiquette.
Ability to adapt communication style to different audiences; empathetic, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
Ability to promptly assess requests using electronic and paper resources and correctly respond to patient inquiries.
Ability to calm upset patients with a composed and professional demeanor.
Excellent data entry, numeric, typing, and computer navigation skills, with attention to detail.
Comfort working in a fast-paced, constantly changing, stressful environment.

Responsibilities

Assist with patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.
Arrange follow-up visits and referral appointments.
Register patients by collecting and verifying insurance information, confirming demographics, entering changes into the computer system, and directing patients to appropriate waiting areas.
Accept payments for physician or clinic services according to established guidelines.
Post payments and enter charges into the computer using appropriate codes.
Generate daily payment reports and verify the cash drawer against the report.
Provide accurate patient, medical, financial, or procedural information to patients or approved outside entities.
Discuss financial arrangements with patients when required.
Receive and direct phone calls and assist patients and other visitors.
Respond to routine inquiries about practice services, hours of operation, and related topics.
Ensure patient complaints are handled appropriately.
Assist with medical records duties as requested.