Patient Services Specialist
About The Position
SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.
Requirements
- High School Diploma or equivalent
- Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred.
- Handle and resolve urgent matters and time critical medical appointments
- Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
- Proven experience to work effectively both independently and in a team environment.
- Knowledge of patient billing systems and related funding mechanisms.
- Ability to use clinical administration systems, as well as Microsoft Office software
- Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
- Flexible approach to work
- Travel as required to other centers
Responsibilities
- Ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback.
- Maintain a professional service which meets patient needs.
- Monitor and react to patient feedback.
- Monitor the flow of patients and directing as appropriate.
- Answer and attend to all telephone calls in a timely manner.
- Respond to queries in accordance with the privacy policy.
- Provide support to Physicians and other internal customers, as required.
- Assist with patient questions regarding billing and insurance payments.
- Maintenance and improvement of the patients’ waiting room.
- Maintain the look and feel of both patient and employee-facing spaces, restocking supplies, and organization.
- Deal with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols.
- Schedule Physician appointments with regard to availability & appropriate timeframes.
- Undertake all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit.
- Admit and discharge patients, prior to and following, consultation, evaluation and follow-up appointments.
- Register new patients in a timely manner and ensuring the accuracy of personal and billing details.
- Ensure all documentation and correspondence required for the consultations appointment is registered.
- Create referring doctor records as required.
- Follow up on referrals.
- Document management.
- Work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.
- Adhere to the policies and procedures as documented in the work instruction manual and as directed.
- Contribute to team development through contributing in team huddles, participating in team problem solving, supporting Center Leads and Physicians with ad hoc tasks, etc.
- General administrative and patient support duties, e.g. document management, report generation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
