Patient Services Specialist
About The Position
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Includes patient registration and scheduling, face to face and telephone contact with patients, and other related office duties. Responsible for answering patient calls, scheduling appointments, preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position is responsible for ensuring all patients' information is correct for charging to be processed.
Requirements
- A High School diploma or GED
- 1-year Customer Service, office, or related experience
- Additional education may substitute for the experience requirement
Responsibilities
- Ensuring the smooth operation of the clinic patient flow
- Serving as the primary contact for patients
- Scheduling appointments
- Preparing necessary paperwork before the patient visits
- Receiving patients
- Maintaining records
- Processing charges for clinic services
- Filing insurance claims
- Responding to requests for information from patients and insurance companies
- Maintaining related information for the department
- Answering patient calls
- Ensuring all patients' information is correct for charging to be processed
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
