Patient Services Specialist/ Radiology Support Services

University of Washington Medical Center•Seattle, WA

1d•$22 - $31•Remote

About The Position

UW Medical Center- Radiology Support Services has an outstanding opportunity for a Patient Services Specialist (job profile: Patient Services Specialist 3). This is a full-time, regular position working 40 hours per week on day shifts, Mondays through Fridays from 9:30 am to 6:00 pm. The position is fully remote, but the candidate must be within a 2-hour commute to UW Tower. The role offers convenient access to public transportation, the chance to make a difference for patients and employees, and opportunities for career growth. Radiology Services at UW Medical Center - Montlake is a premier choice for imaging in the Pacific Northwest, known for its expertise, service, and commitment to the latest imaging technology. Our state-of-the-art equipment, skilled technologists, and world-class academic radiologists provide comprehensive diagnostic support. All radiologists are board-certified and specialize in various areas, integrating imaging findings with clinical data for comprehensive patient assessments. We offer a full complement of cardiac diagnostic imaging tests and procedures, and reports/images seamlessly integrate with the UW Medicine electronic medical record (MyChart).

Requirements

High school graduation or equivalent
Two years Patient Services Specialist 2 experience
OR An equivalent combination of education/experience
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

Responsibilities

Schedule patients focusing on patient safety and reducing the likelihood of medical/health care errors
Maintain clean, organized, professional work area, and performs other related duties as assigned
Create Epic orders and referrals for scheduling radiology exams to include exam specific CPT and ICD-10 codes, complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors
Participate in process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders
Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements
Participate in use case improvement for the processing of external provider orders through the Fax document management application to be scheduled in Epic
Skilled in identifying and driving solutions for the anesthesia and sedation nurse triage coordination
Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team
Function proficiently within their team to assist with the training of new staff and act as a go to team resource
Support their team Lead in day-to-day operational goals
Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading
Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection
Analyze the No Show, Cancellation, Wait list follow up reports data, and the Online Scheduling reports to perform patient follow up and reduce revenue loss
Collaborate with Supervisor and Business Manager, to assist in capturing workgroup behavior and provide solutions for complex work workflow inefficiencies including external referral submissions, financial access payor authorization, imaging protocolling and coding changes, and patient access to services to ensure we are meeting the needs of our patient’s as well as the departments' financial stability and success
Respond to patient’s needs and concerns as appropriate maintaining Patient First mentality
Develop and maintain good working relationships within the department, with other departments and all medical staff
Other assigned duties