Patient Services Specialist - Resource Team Medical Group
Advocate Health and Hospitals Corporation•Charlotte, NC
•Onsite
About The Position
The Patient Services Specialist will be responsible for greeting and registering patients, verifying insurance and demographics, checking patients in and out, making appointments, collecting co-pays and patient payments, answering phones, answering basic patient billing questions, monitoring and resolving registration errors, completing referrals and authorizations, assisting with financial counseling duties, and completing charge entry. This role operates in a fast-paced office environment and requires the ability to sit for long periods, bend, and lift up to 10 lbs.
Requirements
- High School Diploma or GED required.
- Computer experience required.
- Customer Service experience required.
Nice To Haves
- Experience with Medical Records Software preferred.
- Front desk practice experience preferred.
Responsibilities
- Greets and registers patients.
- Verifies insurance/demographics.
- Checks patients in and out and makes appointments as indicated.
- Collects co-pays and patient payments.
- Answers phones.
- Answers basic patient billing questions and/or directs to PBO/UBO.
- Monitors and resolves registration errors.
- Completes referrals and authorizations as needed.
- Assists with some financial counseling duties as needed.
- Completes charge entry in a timely manner, as needed.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
