Patient Services Specialist- Atrium Health Riverwood Family Medicine
About The Position
This is a part-time, PRN (as needed) position for Atrium Health Riverwood Family Medicine. The Patient Services Specialist is responsible for reviewing and documenting patient identification, placing armbands, and interacting with patients, visitors, co-workers, management, and physicians using effective communication skills. The role requires maintaining compliance with HIPPA, CMS, and Medicare/Medicaid regulations related to the registration process and information flow. The specialist will also refer patients to Patient Financial Resource Services and Drug List Techs when necessary, and provide age/developmentally appropriate assistance. The role contributes to a caring and compassionate environment within the department.
Requirements
- Excellent oral, written, and interpersonal communication skills
- Focus on customer service skills
- Knowledge of medical terminology
- Ability to use WakeOne
- Organized and ability to work as a team member
- High school diploma or GED equivalent required.
Nice To Haves
- Experience in a healthcare setting or as a Unit Secretary preferred.
Responsibilities
- Reviews and documents patient identification, and places armbands on patients arriving for care.
- Uses effective communication skills when interacting with patients, visitors, co-workers, management and physicians.
- Uses effective communication skills and strict patient identifiers when directing information and communications.
- Maintains compliance with HIPPA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi-disciplinary team and to the public.
- Provides continuity in departmental operations.
- Refers patients to PFRS (Patient Financial Resource Services) when necessary.
- Refer patients to Drug List Techs for update of medications before surgery as needed.
- Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.
- Assists departmental staff in providing a caring compassionate environment.
Benefits
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
