Patient Services Specialist
About The Position
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Schedules patients for appointments through the electronic medical record (EMR) system when needed and enters sick call requests (SCR) into EMR. Telehealth presenter. Checks access to care through EMR. Patient Throughput Management. Ensures protected health information (PHI) is scanned into EMR. Assist when needed in processing patients through EMR. Schedules and completes paperwork for offender Record Reviews. Effectively participates in the overall goals of the Managed Care team. Copies records for patient liaison, attorney general, and others who are authorized to receive and/or review PHI. Support the goal of the unit by attending meetings. Acts as courier to facilitate the EMR operation. Performs all other health information tasks as necessary.
Requirements
- A high school diploma or equivalent required
- One (1) year of customer service, office, or related experience
- Additional education may substitute for the experience requirement
Responsibilities
- Ensuring the smooth operation of the clinic patient flow
- Serving as the primary contact for patients
- Scheduling appointments
- Preparing necessary paperwork before the patient visits
- Receiving patients
- Maintaining records
- Processing charges for clinic services
- Filing insurance claims
- Responding to requests for information from patients and insurance companies
- Maintaining related information for the department
- Scheduling patients for appointments through the electronic medical record (EMR) system
- Entering sick call requests (SCR) into EMR
- Acting as a Telehealth presenter
- Checking access to care through EMR
- Managing patient throughput
- Ensuring protected health information (PHI) is scanned into EMR
- Assisting in processing patients through EMR
- Scheduling and completing paperwork for offender Record Reviews
- Participating in the overall goals of the Managed Care team
- Copying records for patient liaison, attorney general, and others authorized to receive/review PHI
- Attending meetings to support unit goals
- Acting as a courier to facilitate EMR operation
- Performing all other health information tasks as necessary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
