Patient Services Specialist
About The Position
This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners. Point of contact for contracted Providers for managing and coordinating multiple services. Effectively communicates daily with Texas Tech University Health Science Center (TTUHSC) Clinical and Nursing staff to support patient scheduling for psychiatric clinics, on-site procedures, and surgeries. Effectively coordinates with the Texas Department of Criminal Justice (TDCJ) security staff to manage patient transportation between facilities and off-site appointments. Responsible for daily duties related to patient admissions and transport for an In-patient medical facility and outpatient specialty clinic. Responsible for gathering and producing various data reports related to access to care and specialty services.
Requirements
- One (1) year customer service, office, or related experience required.
- Additional education may substitute for the experience requirement.
Responsibilities
- Serve as primary contact for patients.
- Prepare necessary paperwork before patient visits.
- Receive patients.
- Maintain patient records.
- Coordinate other clinic services.
- Respond to requests for patient information.
- Maintain related information for the department.
- Act as a point of contact for contracted Providers for managing and coordinating multiple services.
- Communicate daily with Texas Tech University Health Science Center (TTUHSC) Clinical and Nursing staff to support patient scheduling for psychiatric clinics, on-site procedures, and surgeries.
- Coordinate with Texas Department of Criminal Justice (TDCJ) security staff to manage patient transportation between facilities and off-site appointments.
- Perform daily duties related to patient admissions and transport for an In-patient medical facility and outpatient specialty clinic.
- Gather and produce various data reports related to access to care and specialty services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
