Patient Services Specialist

Turnwell Mental Health Network•St. George, UT

1d•Onsite

About The Position

Better Balance Psychiatry is committed to maintaining a company for mental health that is a vital step in defining culture, guiding behavior, and building trust with our clients and team members. Our mission is to expand access to high quality mental health care services in underserved markets by building a team of professionals who provide and support best-in-class patient experiences within our clinics.

Requirements

High school diploma or equivalent required
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Nice To Haves

Prior experience in a medical office or similar healthcare setting preferred
Familiarity with EMR systems (e.g., Epic, Athenahealth, eClinicalWorks) a plus
Knowledge of medical terminology and insurance verification helpful

Responsibilities

Greet patients and visitors in a professional and friendly manner
Answer, screen, and route phone calls promptly and accurately
Schedule, confirm, and cancel appointments using electronic medical record (EMR) systems
Collect and verify patient insurance information and demographics
Check patients in and out, ensuring all forms are completed accurately
Collect co-pays, balances, and other payments; provide receipts as necessary
Maintain patient confidentiality in accordance with HIPAA regulations
Ensure the reception area is clean, organized, and welcoming
Respond to patient inquiries or direct them to the appropriate staff member
Perform general administrative duties such as filing, faxing, and copying
Collaborate with medical assistants, nurses, and physicians for seamless workflow
Monitor and order office supplies as needed
Assist in administration of daily TMS treatments
Assist in Spravato administration and monitoring during treatment