McMurray Building

University of Washington•Everett, WA

6d•Onsite

About The Position

UW Medicine Northwest/Urology Clinic/McMurray Building has an outstanding opportunity for a Patient Services Specialist (job profile: Patient Services Specialist 3). The Urology Clinic at UW Medicine – Northwest provides surgical and nonsurgical care for urologic disorders. U.S. News & World Report recognizes UW Medical Center's urology program among the top in the nation. For more than 30 years, they have offered specialized, customized patient treatments, resources for informed health decisions, and supportive follow-up care.

Requirements

High school graduation or equivalent
Two years Patient Services Specialist 2 experience OR An equivalent combination of education/experience

Responsibilities

Coordinate and provide clinic front desk patient support, reception and discharge activities.
Schedule appointments, check-in patients, provide initial triage, coordinate referral process, coordinate medical records, obtain and verify registration information/insurance.
Perform other necessary activities to maintain clinic operations, answer telephones, pre-register patients, and schedule appointments.
Schedule patients focusing on patient safety and reducing the likelihood of medical/health care errors.
Maintain clean, organized, professional work area, and performs other related duties as assigned.
Create Epic orders and referrals for scheduling radiology exams to include exam specific CPT and ICD-10 codes.
Complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors.
Participate in process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders.
Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements.
Participate in use case improvement for the processing of external provider orders through the Fax document management application to be scheduled in Epic.
Skilled in identifying and driving solutions for the anesthesia and sedation nurse triage coordination.
Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team.
Function proficiently within their team to assist with the training of new staff and act as a go to team resource.
Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading.
Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection.
Analyze the No Show, Cancellation, Wait list follow up reports data, and the Online Scheduling reports to perform patient follow up and reduce revenue loss.
Collaborate with Supervisor and Business Manager to assist in capturing workgroup behavior and provide solutions for complex work workflow inefficiencies including external referral submissions, financial access payor authorization, imaging protocolling and coding changes, and patient access to services to ensure we are meeting the needs of our patient’s as well as the departments' financial stability and success.
Respond to patient’s needs and concerns as appropriate maintaining Patient First mentality.
Develop and maintain good working relationships within the department, with other departments and all medical staff.
Other assigned duties.