Patient Services Specialist

Providence • Spokane, WA

2d • Onsite

About The Position

We are hiring for multiple Patient Services Specialist opportunities. This posting is for multiple openings of Patient Services Specialist at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA. Available Job Types: Supplemental or Per Diem – no guaranteed hours Available Shifts: Variable including the availability to work Evening and/or Night Patient Services Specialist - Patient Access at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA The Registrar is responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately. Consistently provides superior customer service that meets or exceeds the expectations of patients, visitors, physicians and PHS staff, including during periods of high patient volumes or stressful situations. Obtains accurate and complete information from patients who are ill, anxious or non-English speaking. Performs independently while multitasking, problem solving, and exercising good time management skills in a fast-paced environment. Maintains knowledge of numerous complex compliance requirements and insurance plans, which change frequently. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Sacred Heart Medical Center & Children's Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• H.S. Diploma or GED
• 1 year of customer service or healthcare registration experience

Nice To Haves

• Registrar and third-party payor (TPP) experience in a large, fast-paced hospital setting
• Experience in verifying patient's medical insurance and obtaining complex demographic and medical information
• Experience with EPIC or a similar Electronic Medical Record (EMR) system
• Some college level coursework preferred particularly Medical Terminology or Medical Assistant coursework
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS)

Responsibilities

• Securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately.
• Providing superior customer service that meets or exceeds the expectations of patients, visitors, physicians and PHS staff, including during periods of high patient volumes or stressful situations.
• Obtaining accurate and complete information from patients who are ill, anxious or non-English speaking.
• Performing independently while multitasking, problem solving, and exercising good time management skills in a fast-paced environment.
• Maintaining knowledge of numerous complex compliance requirements and insurance plans, which change frequently.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED