Patient Services Specialist

Baxter International Inc. • Houston, TX

6d • Onsite

About The Position

As a Patient Services Specialist (Mail to Patient Specialist), you will support the delivery of Bardy Diagnostics' cardiac monitoring solutions through the Mail to Patient program. In this role, you will coordinate product shipments, process patient enrollments, manage account follow-up activities, and serve as a key point of contact for customers, patients, and healthcare providers. Your work helps ensure patients receive timely access to monitoring services and supports an efficient customer experience.

Requirements

• High school diploma or equivalent.
• Experience in a call center, customer service, inventory control, healthcare operations, or related environment.
• Experience using computer applications, including Microsoft Office products.
• Experience managing customer records, order processing, enrollment processing, or shipment tracking activities.
• Knowledge of digital telephone systems and customer management tools.
• Ability to work with medical, patient, shipment, and account documentation while maintaining accuracy.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

• Experience supporting cardiac monitoring, medical devices, or healthcare technology products (Preferred).
• Experience in inside sales or account management functions (Preferred).
• Bilingual proficiency (Preferred).

Responsibilities

• Process and verify Mail to Patient product shipments, including shipment tracking and documentation activities.
• Coordinate with shipping carriers and courier services to support product delivery, returns, and logistics inquiries.
• Manage patient enrollments, account follow-up activities, and activation-related documentation within company systems.
• Respond to inbound phone calls, emails, and voicemail inquiries related to shipments, enrollments, product usage, and account support.
• Communicate with healthcare providers, patients, and internal partners regarding enrollment status, missing information, and shipment updates.
• Maintain accurate records of customer interactions, shipment activity, enrollments, and account correspondence.
• Support recycling program operations, including processing and shipping recycling materials.
• Identify and escalate customer or patient complaints, enrollment issues, or operational concerns in accordance with established procedures.

Benefits

• Medical and dental coverage that start on day one
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
• Flexible Spending Accounts
• Educational assistance programs
• Paid holidays
• Paid time off ranging from 20 to 35 days based on length of service
• Family and medical leaves of absence
• Paid parental leave
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• Childcare benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED