Patient Services Specialist MUST LIVE IN TEXAS

THERAPY 2000•Dallas, TX

7d•Hybrid

About The Position

The Patient Services Specialist is responsible for managing patient referrals, locating appropriate therapists, and coordinating patient care. This role involves significant communication with referral sources, patients, and internal teams to ensure smooth admissions and ongoing care. The specialist will also handle administrative tasks such as documentation, reporting, and maintaining office organization. The position requires a detail-oriented individual with strong organizational and communication skills, capable of working under pressure and managing multiple tasks.

Requirements

High School graduate
Ability to multi-task
Above average organizational skills required
Ability to handle job assignments under pressure
Excellent administrative skills required
Excellent communication skills required
Detail-oriented skills required
Organizational skills required
Follow-up skills required
Working knowledge of Microsoft Office Suite software applications required (MS Word, MS Excel, Outlook)
Medical software knowledge required
Operation of business machines required: PC, FAX, Copier, telephone, and ten-key
Must live in Texas

Nice To Haves

Some college coursework preferred
Ability to delegate tasks
Experience in medical front office preferred
Experience in intake department preferred
Experience in doctor's office preferred
Multi-linguistic skills, ability to speak, read and write more than one language

Responsibilities

Locate a therapist to provide treatment for the referral.
Locate new therapists available for new referrals.
Communicate with referral source (RS) of outcome of admission.
Make decisions choosing the best matched therapist for the patient.
Create therapist’s work-list and assign patients based on quota.
Receive and process patient referrals and gather all required information and documents needed.
Prepare and fax physician notifications.
Process orders from medical software to the physician and receive same orders when signed.
Follow up on orders needing signatures to continue patient care.
Manage Discharge documentation and notifications.
Make decisions to make referral a non-admission, and submit to waiting list.
Maintain a clean and organized office environment at all times.
Process medical record requests.
Send out and receive satisfaction surveys.
Verify payer source.
Enter notes into CubHub or other medical software.
Communicate with the patient’s Primary Care Giver (PCG), within forty-eight hours, to explain staffing and admissions process.
Keep documentation in CubHub.
Communicate with case managers, therapy directors and business office specialist to solve patient care issues.
Submit monthly reports as directed: staffing, productivity, patient waiting list, referred outpatient list.
Maintain a positive and professional attitude at all times when interacting with RS, PCG, doctor’s office personnel, agency clients, visitors, or THERAPY 2000 personnel.
Be flexible and able to perform a wide variety of administrative support functions, including data entry, documentation, printing reports, filing, typing, and note taking.
Perform all duties in compliance with agency policies and procedures.