Patient Services Specialist - Gastroenterology

Cayuga Health System • Ithaca, NY

5d • Onsite

About The Position

To support providers and assist patients with the administrative and clerical needs of the practice. All CMA employees are required to display the following cornerstones in representing themselves as an employee of Cayuga Medical Associates: Patient-Centered Excellence: We will provide exceptional and compassionate care, one patient at a time. Teamwork: We will work together as a cohesive team. Safety: We will maintain a respectful and peaceful atmosphere. Professionalism: We will act in a professional and positive manner.

Requirements

• Excellent customer service skills
• Ability to think through potential solutions to issues and problem solve
• Good time management and prioritization skills
• Good computer skills-Epic and Micosoft Office are utilized
• High school diploma or equivalent

Nice To Haves

• Previous medical office experience preferred
• College level training/education in a healthcare support field preferred
• Previous EMR use/training helpful

Responsibilities

• Check in patients upon arrival
• Verify/update patient demographics
• Scan insurance cards
• Obtain signatures on required forms (HIPPA, etc.)
• Update status in Epic (arrived, waiting, etc)
• Collect outstanding balances and copays
• Assist with additional scheduling such as labs, x-rays, procedures or testing, send orders
• Take messages or triage phone calls
• Schedule patient appointments
• Initiate paperwork for insurance referrals and preauthorizations
• Mail new patient questionnaire
• Print schedules for the next day
• Place provider meetings in Outlook
• Appointment confirmation calls
• Check out patient and print AVS
• Responsible for daily cashout
• Answer telephone and triage as appropriate
• Make appointments over phone with appropriate provider
• Place new and returning patients in provider schedule according to office protocols/provider template
• Make follow-up appointments
• Open/organize templates for providers
• Assist with physician meeting scheduling (in some practices)
• Call for insurance referrals and preauthorizations
• Send emails to patients in regard to patient portal
• Records releases
• Fax tank and scan records
• Float from one department to another if staff shortages occur and if home practice has the ability to do so.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED