Patient Services Specialist- Atriuum Health Southpark Endocrinology

Advocate Health and Hospitals Corporation • Charlotte, NC

21h • Onsite

About The Position

The Patient Services Specialist is responsible for exemplifying caring and compassionate customer service to create an excellent patient experience. This role requires exemplary interpersonal skills to interact with patients and families in a wide variety of sensitive situations. The specialist must demonstrate critical thinking skills and decisive judgment in a fast-paced environment, with the ability to work cohesively on a team and independently with minimal supervision. Key duties include managing patient registration, insurance verification, scheduling, collection and cash receipting, and handling activities at the arrival and/or departure desk to ensure accuracy and an outstanding patient experience. The role also involves encouraging patient utilization of front-end technology, entering and maintaining confidential patient information, assisting with billing functions, demonstrating proficiency in emergency codes and responses, and monitoring inventory of medications and equipment.

Requirements

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.

Nice To Haves

• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrate critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourage patient utilization of front-end technology during the registration process.
• Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
• Assist with billing functions accurately and/or direct to appropriate billing office.
• Demonstrate proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED