Patient Services Specialist- Atrium Health CMC Surgical Services

Advocate Health • Charlotte, NC

1d • $20 - $30

About The Position

The Patient Services Specialist provides patient-facing administrative support in Atrium Health CMC Surgical Services. The role focuses on delivering compassionate customer service and creating a positive patient experience while managing registration, insurance verification, scheduling, payment collection, cash receipting, and arrival or departure desk activities. The specialist maintains accurate and confidential patient and billing information, supports billing functions, and encourages patients to use front-end technology during registration. The position also requires knowledge of emergency codes and applicable healthcare regulations, and includes monitoring inventory and stocking medications and emergency equipment.

This is a full-time position, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. The listed pay range is $19.80 to $29.70 per hour. The role is performed in a fast-paced office environment and requires prolonged sitting, bending, and lifting up to 10 pounds.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.
• Ability to sit for long periods and work in a fast-paced office environment.
• Ability to bend and lift up to 10 pounds.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring, compassionate customer service to create an excellent patient experience.
• Interact with patients and families in a variety of sensitive situations using exemplary interpersonal skills.
• Use critical thinking and decisive judgment in a busy environment, working both independently with minimal supervision and cohesively as part of a team.
• Manage patient registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities in accordance with standards and guidelines.
• Encourage patients to use front-end technology during registration.
• Enter and maintain confidential, accurate patient information, including insurance, billing, and payment information, throughout the patient encounter.
• Assist with billing functions accurately and/or direct patients to the appropriate billing office.
• Demonstrate proficiency with emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications and equipment.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible healthcare and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay such as shift and on-call pay, based on the teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance. Eligibility for programs may depend on FTE or employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED