Patient Services Specialist- Atrium Health One Health Mocksville Family Medicine PT

American Addiction Centers•Mocksville, NC

2d•Onsite

About The Position

This part-time Patient Services Specialist role at Atrium Health One Health Mocksville Family Medicine requires a compassionate individual to provide excellent customer service and manage front-desk operations. The position involves patient registration, insurance verification, scheduling, cash handling, and maintaining accurate patient information. The specialist will also assist with billing functions and ensure proficiency in emergency procedures and healthcare regulations. This role is crucial in creating an outstanding patient experience.

Requirements

High School Diploma or GED required.
Computer experience required.
Customer relations experience required.

Nice To Haves

Experience with Medical Records Software preferred.
Front desk practice experience preferred.

Responsibilities

Exemplify caring and compassionate customer service to create an excellent patient experience.
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
Demonstrate critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
Encourage patient utilization of front-end technology during the registration process.
Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
Assist billing functions accurately and/or direct to appropriate billing office.
Demonstrate proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
Monitor inventory and stock medications, narcotics, and emergency medications/equipment.