MC Patient Services Specialist
About The Position
This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.
Requirements
- One (1) year customer service, office, or related experience required.
- Additional education may substitute for the experience requirement.
Responsibilities
- Accumulate and distribute information for lay-ins and reminders.
- Check and update charts as well as update electronic medical record.
- Monitor the completion of related documentation.
- Report changes in information to necessary departments following treatment decisions.
- Manage Mental Health Caseload reminders in Electronic Medical Records (EMR).
- Create reminders for sick call and referral upon disposition.
- Responsible for accurate time clock usage according to procedure.
- Schedules patients for appointments.
- Other duties as assigned or delegated by supervisor.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
