Patient Services Specialist

Florida Cancer Specialists•Davis, NC

3d•Onsite

About The Position

The Patient Services Specialist (PSS) role involves handling most clerical duties associated with a medical clinic. The job is structured into "stations," each with a distinct set of duties. However, all PSS employees are required to assist co-workers and learn to perform all duties of all front office stations. Due to varying office layouts, an employee may not perform all duties listed for a specific station on a given day or week. The role requires strong copywriting and editing skills, attention to detail, the ability to meet time-sensitive priorities, and flexibility to adapt to changing priorities. Employees will also perform other assigned duties and projects.

Requirements

High School Diploma / GED required.
Experience in the healthcare field is highly preferred.
Attention to detail with strong ability to multitask.
Excellent interpersonal skills.
Strong communication skills with a wide variety of personalities.
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
Must be detailed oriented with the ability to exercise independent judgment.
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Good command of the English language.
Effective communication skills (oral, written, presentation) are an active listener, and effectively provides balanced feedback.
Strong customer focus.
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations.
Effectively manages own time, conflicting priorities, self, stress, and professional development.
Self-motivated and self-starter with ability work independently with limited supervision.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required.
Background, drug, and nicotine screens required.
Must receive various vaccinations, including the influenza vaccine, barring an approved exemption.
Must pass drug/nicotine testing.