Patient Services Specialist- Atrium Health Shelby Urgent Care FT

Advocate Health and Hospitals Corporation•Shelby, NC

2d•Onsite

About The Position

The Patient Services Specialist at Atrium Health Shelby Urgent Care is a full-time position responsible for creating an excellent patient experience through compassionate customer service. This role involves managing patient registration, insurance verification, scheduling, cash receipting, and other front-desk activities with a focus on accuracy and patient satisfaction. The specialist will also encourage the use of front-end technology, maintain confidential patient information, assist with billing functions, and monitor inventory of medications and emergency equipment. The position requires strong interpersonal and critical thinking skills, the ability to work independently and as part of a team, and proficiency in emergency codes and healthcare regulations.

Requirements

High School Diploma or GED required.
Computer experience required.
Customer relations experience required.

Nice To Haves

Experience with Medical Records Software preferred.
Front desk practice experience preferred.

Responsibilities

Exemplify caring and compassionate customer service to create an excellent patient experience.
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
Encourages patient utilization of front-end technology during the registration process.
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
Assists billing functions accurately and/or directs to appropriate billing office.
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program