Patient Services Specialist

DMOS Orthopaedic Centers • West Des Moines, IA

11d • Hybrid

About The Position

Having one point of connection for our patients ensures our patients are directed to the right party when they call our office. As a Patient Services Specialist, you will have the opportunity to be a kind and helpful voice on the phone for our patients needing to schedule an appointment, speak with a nurse, and/or direct to the billing department with questions. You will have multiple team members around you, but you have your own cubicle that can be tailored to your style. Prior experience in a call center environment and/or medical office are a plus. This is a full-time (Monday - Friday, 8a-5p) opportunity located on the second floor of our West Des Moines office. The job will offer a remote opportunity once training is complete and the employee is ready to work hybrid.

Requirements

• Communication: Ability to communicate clearly and professionally.
• Listening skills, asking questions, and avoiding interruptions.
• Customer Service: Experience working with individuals with varying backgrounds to provide the necessary assistance and information.
• Calm demeanor: Ability to provide reassurance when patients are nervous.
• Multi-tasking skills: Efficiently take in information while researching, to organize thoughts and quickly assist the patient in a timely manner.

Nice To Haves

• Prior experience in a call center environment.
• Prior experience in a medical office.
• Call center, phone experience, preferred.

Responsibilities

• Wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance, and their situation.
• Help match patients with either a referred provider or the first available provider for their particular issue.
• Be understanding that patients may not always be super pleasant, however, they are very grateful.
• Work in a place that expects outstanding experiences by working hard to assume the best and being curious with all around us.
• Opportunity for overtime in processing referrals.

Benefits

• Consistent, reliable schedule - No nights or weekend coverage.
• Opportunity to work hybrid schedule (at home and in-office) after training and meeting metrics of position.
• Friendly, fun, and dedicated peers.
• 401(k) with company contribution.
• Health, dental, and vision insurance.
• Generous PTO with the option for hourly employees to earn up to 22 days a year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed