Patient Services Specialist

Community Bridges•Page, AZ

6d•Onsite

About The Position

The Patient Services Specialist is responsible for the front-end business operations for the assigned clinic including patient registration, verification of patient demographic information, and creating and maintaining patient electronic charts. This position answers incoming calls to the clinic and routes them as needed, and schedules intake appointments within established timeframes in the CBI EHR/EPM scheduling system. It obtains necessary demographic information including, but not limited to: name, address, phone number, e-mail address, and insurance information. This position regularly interacts with current and potential patients, family members of people receiving services, as well as community stakeholders and will require excellent communication and customer service skills. It completes insurance verifications for each patient visit and identifies any patient amounts due at the time service is provided. For uninsured patients, it identifies any potential funding source, and identifies those potentially eligible for AHCCCS and refers to the eligibility and enrollment specialist for AHCCCS screening and application. It notifies a clinical team member when registration is completed for services to be completed. It schedules follow-up appointments for clinic services as indicated by the clinical team.

Requirements

High school diploma or GED
Knowledge of AHCCCS
Knowledge of insurance
Strong customer service skills
Equivalent combination of education and experience

Nice To Haves

Bachelor’s Degree in Business or Healthcare
1-3 years of experience with insurance verification
1-3 years of experience with front desk in a medical office setting

Responsibilities

Responsible for the front-end business operations for the assigned clinic
Patient registration
Verification of patient demographic information
Create and maintaining patient electronic chart
Answers incoming calls to the clinic and routes as needed
Schedules intake appointments within established timeframes in the CBI EHR/EPM scheduling system
Obtains necessary demographic information including, but not limited to: name, address, phone number, e-mail address, insurance information
Regularly interacts with current and potential patients, family members of people receiving services as well as community stakeholders
Completes insurance verifications for each patient visit
Identifies any patient amounts due at the time service is provided
For uninsured patients, identifies any potential funding source
Identifies those potentially eligible for AHCCCS and refers to the eligibility and enrollment specialist for AHCCCS screening and application
Notifies a clinical team member when registration is completed for services to be completed
Schedules follow up appointments for clinic services as indicated by the clinical team