Patient Services Specialist - Full time, Day, Remote

Providence • Torrance, CA

4d • Remote

About The Position

The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment. Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• 2 or more years Customer service experience, preferably in a healthcare environment.
• 2 or more years Experience interacting with and engaging customers virtually over the phone.

Nice To Haves

• 1 or more years Technical support experience.

Responsibilities

• Provide patient-centered, coordinated access to facilities, institutes, and clinics.
• Foster and nurture relationships with existing patients and those seeking treatment.
• Navigate 'find a physician' within a health network.
• Schedule appointments and classes.
• Provide tier 1 technical support with patient health applications.
• Function as an entry point and informational resource for patients into the health system.

Benefits

• Best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed