Patient Services Specialist - Surgery
About The Position
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Schedule surgeries and procedures for a multi-specialty surgery clinic. Schedules new, follow-up or discharged patient appointments. Obtains, verifies and enters all information into the Electronic Medical Record prior to patient visit. Verifies insurance eligibility and benefits prior to patient visit. Obtains referral through the insurance company if required. Prepares charts for patients prior to patient visit. Provide the patient with surgery information and estimated costs, and end the patient visit.
Requirements
- A High School diploma or GED
- 1-year Customer Service, office, or related experience
- Additional education may substitute for the experience requirement
Responsibilities
- Ensuring the smooth operation of the clinic patient flow
- Serving as the primary contact for patients
- Scheduling appointments
- Preparing necessary paperwork before the patient visits
- Receiving patients
- Maintaining records
- Processing charges for clinic services
- Filing insurance claims
- Responding to requests for information from patients and insurance companies
- Maintaining related information for the department
- Scheduling surgeries and procedures for a multi-specialty surgery clinic
- Scheduling new, follow-up or discharged patient appointments
- Obtaining, verifying and entering all information into the Electronic Medical Record prior to patient visit
- Verifying insurance eligibility and benefits prior to patient visit
- Obtaining referral through the insurance company if required
- Preparing charts for patients prior to patient visit
- Providing the patient with surgery information and estimated costs
- Ending the patient visit
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
