Patient Services Specialist - Referrals Specialist for ENT in East Portland (Gateway)

The Oregon Clinic • Portland, OR

1d • $20 - $32 • Onsite

About The Position

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose Join us at The Oregon Clinic as a full-time Patient Services Specialist - Referrals Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Ear, Nose & Throat East Clinic at Gateway, located in East Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Ear, Nose & Throat East Clinic at Gateway receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this phone-based role include: Responsible for processing incoming referrals and electronic fax submissions. Manage checking in and out new/established patients. Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ surgeries and/or appointments according to all office protocols and physician requests in an efficient and timely manner. Obtaining and completing insurance information. Answering phones on multi-line system. Updating records as needed. Other duties as assigned. This role is primarily located at the Gateway Medical Office Building. Occasional coverage at the ENT East Gresham Clinic, located in Mt. Hood Professional Plaza, will be required as needed. Typical hours are Monday-Friday, (8:30 am-5:00 pm). Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today! Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are: Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity. The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office. Dedicated to providing the highest value care tailored to the needs of each unique patient. Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian . Our Commitments: Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration. A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Requirements

• Minimum of one (1) year of previous medical front office experience is strongly preferred.
• Minimum of one (1) year of previous experience in complex healthcare referral processes is required.
• Familiarity with insurance and referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians and other team members.
• A commitment to patient-focused care, privacy, and safety.

Nice To Haves

• Specialty care, ENT experience is a plus!
• Prior Electronic Medical Record (EMR) experience is preferred.
• Epic experience is a plus!

Responsibilities

• Responsible for processing incoming referrals and electronic fax submissions.
• Manage checking in and out new/established patients.
• Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ surgeries and/or appointments according to all office protocols and physician requests in an efficient and timely manner.
• Obtaining and completing insurance information.
• Answering phones on multi-line system.
• Updating records as needed.
• Other duties as assigned.

Benefits

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually
• Wellness Support: Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks: Employee discounts and optional benefits like Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees