Patient Services Specialist for ENT in Gresham

The Oregon Clinic • Portland, OR

13h • $20 - $32 • Onsite

About The Position

Join us at The Oregon Clinic as a full-time Patient Services Specialist. Work
alongside a collaborative team of patient-focused colleagues and physicians in
our thriving Ear, Nose & Throat East Clinic, located in Gresham. Each patient
receives the highest value care tailored to their needs.

Every person at TOC makes a difference in our mission of delivering world-class
care with kindness and empathy. As a member of our team, you have the
opportunity to make a valuable impact within the local community and our
ecosystem of care. By providing patients and internal and external stakeholders
with a consistent, efficient, and easy experience,  you’ll help ensure that
patients at The Oregon Clinic Ear, Nose & Throat East - Gresham Clinic receive
the highest value care tailored to their needs.

Using excellent customer service and communications skills, your primary duties
in this phone-based role include:

Responsible for checking in and out new/established patients.
Promotes efficient physician scheduling and patient access by properly
scheduling and rescheduling patients’ surgeries and/or appointments according
to all office protocols and physician requests in an efficient and timely
manner.
Obtaining and completing insurance information.
Answering phones on multi-line system.
Updating records as needed.
Other duties as assigned.

This role is located at the Mt. Hood Professional Plaza. Occasional
coverage at the ENT East at Gateway Clinic, located in NE Portland, will be
required as needed. Typical hours are Monday-Friday, (8:30 am-5:00 pm).

This description is intended to provide only basic guidelines for meeting job
requirements. Responsibilities, knowledge, skills, abilities and working
conditions may change as needs evolve.

Make an impact in patient-focused healthcare. Look forward to coming to work and
feel good about the work you do - apply today!

Patients and peers recognize The Oregon Clinic as a top regional healthcare
provider and employer. We are:

Guided by our values of dedicating to excellence, compassionate and joyful
connection, inclusive collaboration, listening humbly, and leading with
integrity.
The largest physician-owned, multi-specialty medical and surgical practice in
Oregon with a team of 1,500 team members across 30 specialties and our
business office.
Dedicated to providing the highest value care tailored to the needs of each
unique patient.
Proud to be consistently ranked by our employees as a Top 10 Workplace by The
Oregonian.

Our Commitments: 

Diversity, Equity, & Inclusion: We are more than an Equal Opportunity
Employer. We welcome and embrace differences and a diversity of backgrounds.
Our goal is for patients, physicians, and team members to see and feel
diversity, equity, safety, and inclusion in all aspects of their interactions
with TOC clinics and administration.
A safe workplace: We are an alcohol and drug-free workplace for the safety of
our patients and employees. Offers are contingent on successful completion of
drug and background screenings.

Requirements

• Minimum of one (1) year of previous medical front office experience is strongly preferred. Specialty care, ENT experience is a plus!
• Prior experience in complex healthcare scheduling is preferred.
• Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus!
• Familiarity with insurance and referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians and other team members.
• A commitment to patient-focused care, privacy, and safety.

Responsibilities

• Responsible for checking in and out new/established patients.
• Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ surgeries and/or appointments according to all office protocols and physician requests in an efficient and timely manner.
• Obtaining and completing insurance information.
• Answering phones on multi-line system.
• Updating records as needed.
• Other duties as assigned.

Benefits

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually
• Wellness Support: Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks: Employee discounts and optional benefits like Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees