Patient Services Specialist - Orthopedics

Providence•Seattle, WA

4d•Onsite

About The Position

Patient Service Specialists are responsible and accountable for the coordination of information and support needed for the flow of patients at our clinics. As a patient-facing caregiver, you’ll provide customer service, helping patients through processes like check-in, registration, billing/financial aide and insurance. Patient Service Specialists work in conjunction with our clinical teams to assist with scheduling, clinic operations and more. Swedish Medical Group (SMG) provides an extensive range of ambulatory services to patients throughout the Puget Sound. As a caregiver with SMG, you’ll support the delivery of cost-effective, clinically competent, reliable healthcare by following our core values of Justice, Excellence, Dignity, Integrity and Compassion. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. At our Orthopedic Clinics, we treat injuries including arthritis pain, back pain, joint pain and pain from strains and sprains that impact our patients’ quality of life. Join our team to help patients with musculoskeletal needs overcome chronic joint pain and injury. The Patient Services Specialist - Journey Level performs all core front-office functions with increased independence and efficiency. The Journey PSS is capable of performing all aspects of the Associate PSS. This role is responsible for patient registration, appointment scheduling for routine and basic healthcare services, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families. Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Health Services DBA Swedish Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

1 year of medical office or related healthcare experience OR 6 months of experience as a Providence employee in an Associate PSS position.

Responsibilities

Coordination of information and support needed for the flow of patients at clinics.
Provide customer service, helping patients through processes like check-in, registration, billing/financial aide and insurance.
Assist with scheduling, clinic operations and more in conjunction with clinical teams.
Perform all core front-office functions with increased independence and efficiency.
Perform all aspects of the Associate PSS.
Patient registration.
Appointment scheduling for routine and basic healthcare services.
General clerical duties.
Demonstrate a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families.