Patient Services Specialist II

Modernizing Medicine • Boca Raton, FL

9d • Hybrid

About The Position

ModMed is hiring a driven Patient Claim Specialist who will play a pivotal role in shaping a positive patient experience within our passionate, high-performing Revenue Cycle Management team. As a critical team member, you will support patients receiving care from ModMed BOOST service providers and doctors, ensuring their account needs are met excellently. This direct interaction with our customers' patients makes you an integral part of ModMed's business. It opens the door to an exhilarating career path for individuals driven by a passion for healthcare and exceptional customer service within a fast-paced Healthcare IT company that is genuinely Modernizing Medicine!

Requirements

• High School Diploma or GED required
• Availability to work 9 am to 6 pm EST
• Ability to work in our Boca Raton Headquarters in Florida on a hybrid basis.
• Minimum of 1-2 years of previous healthcare administration or related experience required
• Basic understanding of medical billing claims submission process and working with insurance carriers required (e.g., Medicare, private HMOs, PPOs)
• Manage/ field 60+ inbound calls per day
• Proficient knowledge of business software applications such as Excel, Word, and PowerPoint
• Strong communication and interpersonal skills with an emphasis on the ability to work effectively over the telephone
• Ability and openness to learn new things
• Ability to work effectively within a team in order to create a positive environment
• Ability to remain calm in a demanding call center environment
• Professional demeanor required
• Ability to effectively manage time and competing priorities

Nice To Haves

• Bilingual is preferred

Responsibilities

• Serve as primary contact for all inbound and outbound patient calls regarding patient balance inquiries, claims processing, insurance updates, and payment collections
• Initiate outbound calls to patients of RCM clients to understand and address any account/payment issues, such as demographic and insurance updates
• Input and update patient account information and document calls into the Practice Management system
• Other duties as required to support and enhance our customer/patient-facing activities

Benefits

• Comprehensive medical, dental, and vision benefits
• Company Health Savings Account contribution
• 401(k) with matching contribution
• Generous Paid Time Off
• Paid Parental Leave programs
• Company paid Life and Disability benefits
• Flexible Spending Account
• Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups
• Professional development opportunities
• Tuition reimbursement programs
• Unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities
• Dog-friendly HQ (US)
• Hybrid office-based roles
• Remote availability for some roles
• Weekly catered breakfast and lunch
• Treadmill workstations
• Zen and wellness rooms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED