Patient Services Specialist I – Family Medicine Checkout

Baylor Scott & White Health•Taylor, TX

About The Position

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones. Baylor Scott & White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience.

Requirements

Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences.
Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Ability to calm upset patients in a composed and professional demeanor.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Comfortable working in a fast paced, constantly changing and stressful environment.
H.S. Diploma/GED Equivalent
Less than 1 Year of Experience

Nice To Haves

Healthcare or medical office experience preferred
Spanish-speaking skills are a plus, but not required

Responsibilities

Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
Arranges follow-up visits and referral appointments.
Assists with patient registration by collecting and verifying insurance information.
Verifies patient demographics and enters changes into the computer system.
Directs patients to appropriate waiting areas.
Accepts payments for physician/clinic services according to established guidelines.
Posts payments and enters charges into computer utilizing appropriate codes.
Generates daily payment reports and verifies cash drawer against report.
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
May be required to discuss financial arrangements with patients.
Receives and directs phone calls.
Assists patients and other visitors.
Responds to routine inquiries concerning practice services, hours of operation, etc.
Ensures any patient complaints are handled appropriately.
Assists with medical records duties as requested.
Deliver exceptional customer service to a high-volume patient population by assisting with checkout activities, scheduling needs, and patient questions while ensuring all visit-related business is completed prior to departure.
Build positive patient relationships through proactive communication, professionalism, and a patient-centered approach, particularly when serving a diverse and predominantly geriatric population.
Collaborate with clinic staff to support efficient workflow operations while maintaining flexibility to cross-train and provide coverage across multiple Patient Services Specialist functions.
All Patient Services Specialists are cross-trained across check-in, checkout, and laboratory support functions and must be willing to provide coverage in various patient service areas as operational needs require.