PSS / Patient Services Specialist - Primary Care at Kent Des Moines
About The Position
UW Medicine Primary Care at Kent Des Moines has an outstanding opportunity for a Patient Services Specialist 2. This role is crucial for providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging. The specialist will also be responsible for scheduling provider and ancillary service appointments, obtaining patient demographic, financial, and clinical information, and partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery. This position offers the chance to make a difference for patients and employees and provides opportunities for career growth.
Requirements
- High school graduation or equivalent AND One year of healthcare, administrative, or customer service experience OR An equivalent combination of education/experience
Responsibilities
- Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging
- Scheduling provider and ancillary service appointments
- Obtaining patient demographic, financial, and clinical information
- Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery
- Other duties as requested
Benefits
- Benefits for this position
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
