Patient Services Specialist 2
About The Position
Harborview Medical Center - Admitting has an outstanding opportunity for a Patient Services Specialist 2. This role serves as the primary resource for directing patient flow into Harborview Medical Center through the Admitting department. The specialist will interact with patients, families, and nursing and medical staff to ensure patients are correctly identified, registered, and roomed upon entry to the medical center. They will also ensure accurate demographic and financial information is collected, signed consents/agreements are obtained, verify insurance coverage and third-party payers, coordinate patient care with other departments and outside hospitals, and refer patients to Financial Counseling as needed.
Requirements
- High School graduation or equivalent
- One year of healthcare, administrative, or customer service experience
- An equivalent combination of education and experience may substitute for stated requirements
Responsibilities
- Obtain and verify demographic and financial information through pre-registration
- Complete patient registration by securing consents and financial agreements
- Process patient paperwork and coordinate care with other services
- Triage patient phone calls and provide service information
- Access computer systems to retrieve patient data and perform clerical tasks
- Enter new patients into the Epic ADT electronic record system
- Schedule or request interpreter services
- Perform reception and discharge activities
- Check in patients
- Complete and enter Medicare as Secondary Payer online
- Coordinate referral processes and medical records
- Obtain and verify patient registration information
Benefits
- Benefits for this position are available through the University of Washington.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
