Patient Services Specialist 2

University of Washington Medical Center•Seattle, WA

5d•$22 - $29•Onsite

About The Position

Harborview Medical Center - Admitting has an outstanding opportunity for a Patient Services Specialist 2. This role serves as the primary resource for directing patient flow into Harborview Medical Center through the Admitting department. The specialist will interact with patients, families, and nursing and medical staff to ensure patients are correctly identified, registered, and roomed upon entry to the medical center. Key responsibilities include ensuring accurate demographic and financial information is collected, obtaining signed consents/agreements, verifying insurance coverage and third-party payers, coordinating patient care with other departments and outside hospitals, and referring patients to Financial Counseling as needed.

Requirements

High School graduation or equivalent
One year of healthcare, administrative, or customer service experience
An equivalent combination of education and experience may substitute for stated requirements

Responsibilities

Obtain and verify demographic and financial information through pre-registration
Complete patient registration by securing consents and financial agreements
Process patient paperwork and coordinate care with other services
Triage patient phone calls and provide service information
Access computer systems to retrieve patient data and perform clerical tasks
Enter new patients into the Epic ADT electronic record system
Schedule or request interpreter services
Perform reception and discharge activities
Check in patients
Complete and enter Medicare as Secondary Payer online
Coordinate referral processes and medical records
Obtain and verify patient registration information