Patient Services Specialist 2

University of Washington•Seattle, WA

2d•$21 - $29•Onsite

About The Position

UW Medical Center-Montlake - ED Registration Department has an outstanding opportunity for a Patient Services Specialist 2. This is a 100% FTE (40 hours per week) Day shift position, working Tuesday through Saturday. The primary responsibility is scheduling clinic appointments, processing lab requests and specimens, and performing clerical duties in support of the unit. The role is part of a team dedicated to supporting UW Medicine, where Patients Are First.

Requirements

High school graduation or equivalent
One year of healthcare, administrative, or customer service experience
An equivalent combination of education and experience may substitute for stated requirement

Responsibilities

Register patients; verify, collect, and update demographic and financial information
Determine eligibility for care; assign appropriate payor plans; verify eligibility and benefits for third-party payors for planned and/or emergency services
Verify insurance coverage; obtain authorizations; complete Medicare as a Secondary Payor form
Document comments for the financial file; obtain necessary signatures for consents
Collect co-payment or other patient liabilities
Respond to patient questions; provide directions to areas such as clinics, units, support departments, parking, and eating facilities
Assist patients in accessing hospital and community services by consulting and referring to appropriate resources
Assist patients and families with phone calls while maintaining confidentiality of patient information
Triage patient telephone calls to clinical staff; obtain necessary information for return calls; initiate emergency procedures when needed
Communicate various types of information to patients, referral agencies, departments, physicians, and the community (e.g., financial arrangements for special programs, experimental protocols, hospital charge estimates, insurance coverage, and billing procedures)
Assist patients in completing documents such as insurance forms and other paperwork
May coordinate death procedures, including disposition and documentation
Participate in developing, testing, and implementing new organizational systems for the unit or department
Act as an advocate for patients and families by assisting them with finding appropriate staff to address concerns and protect patient privacy and confidentiality