Patient Services Representative - Twin Cities Orthopedics

Twin Cities Orthopedics•New Richmond, WI

3d•$39,049 - $57,858•Onsite

About The Position

Serve as a professional and welcoming representative of the Training HAUS’s patients, families, visitors, and Viking stakeholders. This is position which frequently requires front-line customer service and problem resolution. This is a full-time role, working Monday 8:00 AM - 4:30 PM, Tuesday & Wednesday 9:00 AM - 5:30 PM, Thursday & Friday 8:00 AM - 4:30 PM out of our Hudson, New Richmond, and Stillwater locations. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

High School diploma/GED or equivalent
Customer service experience required
Ability to sit for extended periods (up to 8 or more hours per day).
Frequent use of hands and fingers for typing, writing, and handling documents.
Occasional standing, walking, bending, or reaching within the office environment.
Ability to lift and carry office supplies or files weighing up to 20 pounds.
Visual acuity to read electronic and paper documents.
Auditory ability to participate in phone or video calls clearly.
Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).
Work in the clinic during business hours
Travel independently throughout the clinic/surgery center (which may include movement from floor to floor); sit for long periods of time
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Prompt and reliable attendance
Converse in a respectful and professional manner
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions.
Effectively operate clinic and office (e.g., PC) equipment; and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required
Ensure compliance with policies, procedures and practices
Ensure compliance with all applicable laws, regulations, etc. (e.g., HIPAA, Stark, OSHA, employment laws); company policies and procedures; business ethics; etc.

Nice To Haves

Administrative or Medical Office experience preferred
Experience teaching fitness classes preferred

Responsibilities

Fully understand, describe and promote all aspects of the Training HAUS
Greet and register patients; collect co-payments, collect pre-payments and insurance information
Manage multiple meeting hosts, providers, and class instructor schedules through Mind Body and Outlook calendars
Accurately and efficiently schedule new and existing patients in the current practice management system
Communicate all pertinent patient information regarding their call to include; appointment information, directions, check-in times, referral information and copayments
Maintain a working knowledge of health care plan requirements and health plan networks
Verify and document insurance information as defined by current business practices
Chart management
Maintain timely communication with patients and families while in clinic
Occasionally participate in community functions relating to TCO outreach events throughout the year.
Any and all other duties as assigned