Patient Services Representative

University of Southern California • Los Angeles, CA

7h • Onsite

About The Position

Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and expert faculty members provide future oral health professionals with the skills they need to succeed and excel in dentistry. In addition to providing an exceptional educational experience to our students, we also strive to provide high quality oral care to our patients. The student clinics are an essential piece to providing excellent oral care to the community and supports student leading. The Office of Clinical Affairs has an immediate opening for a Patient Services Representative to support patient care and student learning. The ideal candidate is enthusiastic and committed to delivering stellar customer service. This talented individual will welcome patients into the school by completing full-service patient processing. The Patient Services Representative is expected to handle multiple tasks at once and maintain accuracy and professionalism at all times. The responsibilities include, but are not limited to, patient check-in, insurance eligibility verification, and financial reconciliation of patient accounts. If you embody the following characteristics, you are highly encouraged to apply: friendly, customer-centric, detail-oriented with the ability to problem-solve, and can thrive in a fast-paced diverse environment.

Requirements

• Minimum Education: High school or equivalent
• Minimum Experience: 2 years
• Minimum Field of Expertise: Experience working in a healthcare environment.
• Working knowledge of HIPAA compliance and insurance terminology.
• Demonstrated excellent interpersonal customer service and telephone skills.
• Demonstrated ability to multi-task.
• Demonstrated experience in a high volume, fast paced environment.
• Demonstrated team-oriented and collaborative work style.

Nice To Haves

• Associate’s degree
• 2-5 years working front office in a Dental Clinic
• Working knowledge of dental management systems, preferably axiUm or Dentrix.
• Experience in consumer-side healthcare environment.
• Bilingual in English & Spanish.
• Answer telephones
• Assemble and organize numerical data
• Auditing
• Balance figures
• Cash handling
• Clinical documentation
• Communicate with others to gather information
• Compute totals
• Customer service
• Establish filling systems
• Gather data
• Maintain filing systems
• Prioritize difference projects
• Read handwritten text
• Schedule appointments
• Taking payments
• Understand and apply policies and procedures
• Use database and/or word processing software
• Verify calculations

Responsibilities

• Performs a variety of administrative duties in a dental clinic or practice.
• Provides assistance to patients and to management.
• Checks in patients.
• Verifying insurance eligibility
• Reconciling patient accounts and financial transactions.

Benefits

• The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information, please visit http://benefits.usc.edu
• This support advocates work-life balance and employee well-being.
• As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
• As an equal opportunity employer, USC values and promotes diversity, equity, and inclusion in the workplace.
• The work culture thrives on mutual respect, trust, and constructive collaboration amongst all its members.
• USC has great minds that transform the world with their talents and research.
• We provide reasonable accommodations to applicants and employees with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED