Patient Services Representative

Wisconsin ENT • Oshkosh, WI

12h • Hybrid

About The Position

Join Our Team at Ear, Nose, and Throat Specialists of Wisconsin! Are you passionate about helping others, love delivering great customer service, and thrive in a positive, team-first environment? If so, we’d love to meet you! Ear, Nose, and Throat Specialists of Wisconsin is growing—and we’re looking for someone with a welcoming personality and a can-do attitude to join our team! At ENT Specialists of Wisconsin, we believe in more than just work—we believe in balance, support, and a culture where every employee feels heard and valued. If you’re looking for a workplace where people genuinely care about each other and where your contributions matter, you’ve found it.

Requirements

• A high school diploma or equivalent
• At least 1 year of experience in a customer service or office setting
• Availability for full-time hours (40/week)
• Willingness to occasionally travel to our other Fox Valley clinic locations for training and to provide reception coverage

Responsibilities

• Deliver exceptional customer service—every interaction matters!
• Confirm online bookings and greet patients with warmth and professionalism
• Verify patient demographics and scan insurance cards/documents
• Answer incoming calls and assist patients with scheduling appointments
• Prep patient charts for upcoming visits
• Accurately enter and manage patient data in our EMR system
• Collaborate with the team through EMR, email, and Microsoft Teams

Benefits

• Flexible working hours for better work-life balance
• Autonomy in your role and the ability to make a real impact
• Growth opportunities and on-the-job training
• A relaxed, casual environment with supportive, friendly coworkers
• Fun company perks and a people-first culture
• Generous paid time off (starts accruing immediately!)
• Schedule flexibility that fits your life
• Comprehensive health care coverage (individual & family)
• Annual education allowance
• 401(K) retirement plan + year-end profit sharing
• Company-paid short- and long-term disability coverage
• Paid holidays—including a personal “floating” holiday just for you

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED