Patient Services Representative

Southwest Community Health Center Inc•Bridgeport, CT

28d

About The Position

SUMMARY: The Patient Services Representative works closely with patients and clinical professionals while utilizing excellent customer service skills; multi-tasking while professionally managing all front desk patient care/clerical related functions. SPECIFIC DUTIES AND RESPONSIBILITIES: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA) The Patient Services Representative demonstrates proficient data entry skills, supports the billing and collection process by utilizing knowledge of insurance verification, self-pay collections, collecting co-pays, at point of service. Maintains confidentiality in a professional manner, exhibits efforts to maintain and improve job specific competencies, and perform other duties as assigned. Typical tasks may include but are not limited to: EHR Task: · Registering patient to meet regulatory and business requirements; enrolling patients with My Chart Portal; updating patient information; printing profiles, scheduling and managing recall lists and scanning documents into the patient’s Electronic Health Record (EHR) Payment Management: · Opening, balancing, and closing daily cash drawer and posting payments; processing payments with a credit card machine, including end of day reporting; collecting co-pays, deductibles and/or co-insurance at point of service; facilitating payment arrangements Patient Schedule: · Reviewing schedules daily to ensure accuracy and maximizing available appointment slots; obtaining medical releases as needed for patient requested forms; registering patients via phone or in person · Ensuring all insurance, demographic, and eligibility information is obtained, entered, and maintained in the system in an accurate manner; performing the insurance verification process and the process for all third-party payers; discussing with patients' financial terms and payment/payment arrangement options; calculating and entering sliding fee eligibility based on a client income

Requirements

High School diploma, or GED is required.
Minimum of one year job related experience and experience with data entry is highly preferred
Electronic appointment scheduling and strong customer service experience with a knowledge of referral or prior authorization procedures is also preferred.
Excellent interpersonal skills and phone etiquette
Strong critical thinking and problem-solving skills and the ability to work as a member of the team to serve patients is a must.
Variable 12-hour shifts (3 days a week) including weekends (Saturdays & Sundays) and holidays
Minimal physical effort
Must be able to operate computer and telephone continuously

Nice To Haves

Bi-lingual in English and Spanish or Haitian Creole highly preferred.

Responsibilities

Registering patient to meet regulatory and business requirements
Enrolling patients with My Chart Portal
Updating patient information
Printing profiles
Scheduling and managing recall lists
Scanning documents into the patient’s Electronic Health Record (EHR)
Opening, balancing, and closing daily cash drawer and posting payments
Processing payments with a credit card machine, including end of day reporting
Collecting co-pays, deductibles and/or co-insurance at point of service
Facilitating payment arrangements
Reviewing schedules daily to ensure accuracy and maximizing available appointment slots
Obtaining medical releases as needed for patient requested forms
Registering patients via phone or in person
Ensuring all insurance, demographic, and eligibility information is obtained, entered, and maintained in the system in an accurate manner
Performing the insurance verification process and the process for all third-party payers
Discussing with patients' financial terms and payment/payment arrangement options
Calculating and entering sliding fee eligibility based on a client income