Patient Services Representative

Tri-Century Eye Care Pc • New Britain, PA

5d • $19 • Onsite

About The Position

Tri-Century Eye Care is hiring a full-time Patient Services Representative to support our fast-paced ophthalmology practice. If you’re passionate about helping patients, thrive in a busy front-desk environment, and enjoy being the first point of contact in a medical office, this is a great opportunity to grow your career in healthcare. Open Interviews We will be holding Open Interviews on April 24, 2026 , from 9:00 AM to 1:00 PM at our New Britain office . Please complete the online application prior to arriving . We look forward to seeing you!

Requirements

• 1+ years of experience in a medical office, healthcare administration, or customer service
• Strong communication, multitasking, and organizational skills
• Comfort working in a fast-paced environment
• High school diploma or equivalent
• Proficiency with basic office software
• Must adhere to HIPAA and maintain patient confidentiality
• Reliable transportation is necessary

Nice To Haves

• Familiarity with EMR systems and medical terminology is a plus
• Experience with insurance verification or medical billing preferred
• Prior ophthalmology experience is helpful but not required — we will train the right candidate

Responsibilities

• Welcome patients, check them in, and ensure a smooth and friendly experience
• Schedule, confirm, and reschedule appointments
• Verify insurance coverage and process patient payments
• Handle billing questions and assist with financial inquiries
• Maintain accurate and up-to-date electronic medical records (EMR)
• Serve as a communication hub between patients, clinical staff, and insurance providers
• Provide excellent customer service and resolve patient concerns
• Complete administrative tasks such as filing, faxing, scanning, and document management
• Support daily office operations to keep patient flow running efficiently

Benefits

• Starting at $19/hour, based on experience
• Medical, dental, and vision insurance (group plan + complementary vision plan)
• 401(k) with employer contribution and profit-sharing after 12 months
• Paid Time Off
• Paid Holidays
• Uniform reimbursement
• Employer-paid group life insurance
• Voluntary Life, AD&D, and disability coverage
• Flexible Spending Accounts (FSA)
• Benefits begin the 1st of the month after hire (some after 90 days)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED