Patient Services Representative
About The Position
The Patient Services Representative assists patients with their schedules for outpatient therapy services to assure required patient therapy hours are provided. Coordinates in/outpatient resources for timely continuum of care and reduces patients’ scheduling conflicts, changes, and cancellations/no-shows, between all disciplines and timely clinical documentation of services provided. Handles and answers questions regarding patients’ and practitioners’ schedules. Collaborates with in/outpatient Therapists, Physicians, Care Coordinators, Nursing Unit Secretaries, Dietary Staff, and Patient Financial Services (PFS) in order to provide timely services for patients requiring outpatient services as needed.
Requirements
- High school graduate or equivalent.
- One (1) year experience in an office or customer service experience.
- Have used Google Suite.
Nice To Haves
- Business school graduate or higher in the field of healthcare.
- Familiarity with rehabilitation and/or healthcare front office.
- Two (2) or more years work experience in a medical/hospital setting.
- Completion of medical terminology course.
- Experience in scheduling, receptionist’s functions, and trained in customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
