Patient Services Representative

Advent•Franklin, TN

6d•$16 - $20

About The Position

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront. Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success. How you will make an impact as a Patient Services Representative: The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment journey Greet patients and accurately checks patients into EHR using established patient registration check-in protocols Order Sleep Study device utilizing system Upload sleep study reports into system Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart Schedule patient appointments Answer call center calls to provide overflow coverage as necessary Owns opening of clinic and closing of clinic per established guidelines Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule Order medical supplies and pharmaceuticals as needed, per established protocol Ability to assist with additional non-clinical patient support tasks as needed

Requirements

Prior medical experience preferred
Proven ability to independently apply best practices in time management
Proven ability to multitask in a fast-paced environment
Prior experience and/or desire to work in a role held accountable to quality performance metrics
Strong customer service focus
Solid technology skills including Outlook, Word, Excel, Electronic Health Records
Great attention-to-detail and accuracy in work
Solution oriented problem solver
Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done
Ability to cover nearby clinics as needed

Responsibilities

Greet patients and accurately checks patients into EHR using established patient registration check-in protocols
Order Sleep Study device utilizing system
Upload sleep study reports into system
Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart
Schedule patient appointments
Answer call center calls to provide overflow coverage as necessary
Owns opening of clinic and closing of clinic per established guidelines
Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule
Order medical supplies and pharmaceuticals as needed, per established protocol
Ability to assist with additional non-clinical patient support tasks as needed