Patient Services Representative

Galileo•Starbase, TX

1d•$22•Onsite

About The Position

Galileo is on a mission to improve the quality and affordability of health care for all—including complex and underserved populations. Our services are a full-spectrum range of 24/7 physical and digital touch points. Most importantly, we’re a trusted partner and advocate for patients, caregivers, and their families. We're currently hiring a full-time Patient Services Representative to join our clinic located in Starbase, TX and be an integral part of ensuring our patients’ & care teams’ needs are met. Our ideal candidate is a master problem solver, has a passion for serving others, has experience in office administration and customer support and is interested in growing in an innovative healthcare company.

Requirements

Excited to help people day in and out as you guide them along their healthcare journey
Administrative experience including providing high volume and high quality support in an asynchronous environment
High touch customer service experience
Have the ability to work autonomously
Availability and flexibility to work in clinic Monday-Friday from 8am-4pm CST

Nice To Haves

Spanish speaking fluency is preferred

Responsibilities

Be an ambassador for patients by creating authentic and memorable human connections in person, over the phone, email and texts
Assist the patient and their care team by coordinating care -- facilitate case reviews, schedule appointments, collect medical records, research resources, and understand and clearly communicate insurance and benefits
Manage medical inventory and supplies to ensure office operations is organized for smooth and efficient care
Work comfortably within multiple systems and be eager to learn new technology and procedures
Notice even the small details and continually brainstorm solutions to improve our processes and each patient’s experience