ED Patient Service Representative Evening/Night Flex

Cayuga Medical Center•Ithaca, MI

1d•$19 - $23•Onsite

About The Position

Cayuga Health is hiring a Patient Services Representative for its Emergency Department at Cayuga Medical Center in Ithaca, New York. The role supports patient intake and customer service in a professional medical environment and requires strong organizational skills and the ability to respond to new situations throughout the day. The position is onsite and offers a flexible evening/night schedule. Shifts generally range from 3 PM to 7 AM, with the employee expected to flex to the listed shift options. The schedule is structured as two 8-hour shifts and two 12-hour shifts per week, usually providing three days off that may not be consecutive. The employer may try to schedule three 12-hour shifts per week if staffing allows. Rotating holidays and every other weekend are included; weekday-only shifts may be possible if per diem staff cover the employee’s weekend days. Travel is 0%.

Requirements

High school diploma or equivalent.
Professional manner and appearance.
Strong interpersonal and communication skills.
Meticulous attention to detail.
Ability to work independently.

Nice To Haves

Proficiency in Microsoft Office Suite, including Word and Outlook.
Knowledge of medical terms and practices.

Responsibilities

Greet and check in patients, and verify or update patient demographic information.
Assist patients with completing consent forms.
Receive and process cash and credit card payments for medical services.
Initiate calls and pages, and triage phone calls.
Assist with admissions, discharges, and transfers.
Perform other customer service and clerical duties.