Part Time Patient Services Representative

Lower Elwha Klallam Tribe•Port Angeles, WA

10d•$22 - $23•Onsite

About The Position

Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient eligibility.

Requirements

High School Diploma or equivalent.
Ability to effectively interact with physicians, patients and other staff members.
Ability to effectively read, write and type clear messages electronically and verbally.
Demonstrates knowledge of proper, safe, efficient usage of current office equipment and software.

Nice To Haves

Medical Office experience preferred.
Experience with working with Native American and other diverse communities.
Experience with working with RPMS, Electronic Health Records or equivalent data-based systems.

Responsibilities

Routinely demonstrate superior customer service skills.
Transfer calls to physicians and nurses when medically indicated.
Accurately takes messages and conveys information to the recipient.
Obtains current patient information from established and new patients.
Schedules appointments and re-schedules appointments as needed.
Scans information into Electronic Health Record (EHR).
Categorizes, dates, and labels medical documents.
Scans medical documents per protocol.
Accurately enters/updates patient information in the practice management system.
Assists patient with completing paperwork when necessary.
Identifies payer source, verifies insurance eligibility, verifies financial status and assigns correct pay type.
Check in patients and notes patient arrival in EHR.
Accurately pre-screens medical/dental records.
Prints schedules for upcoming appointments.
Verifies insurance eligibility and obtains authorization for dates of service.
Reviews Practice Management System for needed updated demographics and consent forms.
Identifies patients by date of birth and name in RPMS, BMW scheduler or EHR.
Assist and manage the No Show policy by sending letters to patients when necessary and documents within the file.
Accurately imports registration documents into patient's electronic health record.
Performs prescreening process for add-on appointments.
Answers telephone in a timely and polite manner.
Communicates with customers in a courteous, professional, cooperative and mature manner.
Recognize and respond per protocol to violent/abusive situations, bomb threats, and emergency situations.
Protects/observes patient confidentiality per policies and procedures, CFR 42 part 2, and all pertinent HIPAA requirements.
Other duties as assigned within scope of work.