Part-Time Patient Services Representative (New Castle, PA)

UPMC • New Castle, PA

11d • Onsite

About The Position

UPMC University of Pittsburgh Physicians is hiring a Part-Time Patient Services Representative to help support their Department of Surgery office in Farrell, PA! The schedule is clinic dependent, but it will most likely be Mondays and Thursdays, with some Tuesdays depending on the week. Daylight hours with no evenings, weekends, or holidays required. The UPMC Jameson/Horizon Surgery practice is a growing regional program that provides general surgery, vascular surgery, bariatric surgery, and surgical oncology services to patients throughout New Castle and the Shenango Valley. The practice continues to experience growth in patient demand and is supported by a multidisciplinary team of physicians, advanced practice providers, and staff dedicated to delivering high-quality, comprehensive surgical care close to home. See what being a Patient Services Representative can do for UPMC and what UPMC can do for Patient Services Representatives – it’s more than just a job!

Requirements

• Completion of high school graduate or equivalent is required.

Nice To Haves

• Strong customer service skills
• Previous scheduling experience is preferred.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Act 34

Responsibilities

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxingPerforms in accordance with system-wide competencies/behaviors.Performs other duties as assigned.
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. Provide a warm greeting for all patients.

Benefits

• Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
• Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
• Competitive pay for the work that you do – base pay, merit, and premium pay

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED