Patient Services Representative

The US Oncology Network•Austin, TX

15h•Onsite

About The Position

The US Oncology Network is seeking a full-time Patient Services Representative for its Texas Oncology Austin Midtown location. This role operates Monday-Friday from 8am-5pm, with no weekends, call, or major holidays. The position can be filled at a Level 1, 2, or Sr, depending on the candidate's experience. The Austin Midtown team emphasizes a collaborative, patient-centered environment built on teamwork, respect, and accountability. Texas Oncology, part of The US Oncology Network, is the largest community oncology provider in the country, with approximately 530 providers across 280+ sites in Texas. The organization is dedicated to delivering high-quality, evidence-based cancer care close to home, utilizing leading-edge technology and research to help patients achieve "More breakthroughs. More victories." The US Oncology Network, supported by McKesson Corporation, aims to empower a vibrant and sustainable community patient care delivery system. The Patient Services Representative is responsible for efficiently scheduling patient appointments and tests, responding to all incoming scheduling calls, and may handle outside and/or surgical scheduling. The role requires adherence to The US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Requirements

High School Diploma or equivalent required.
Level 1: 0-3 years of medical business office experience.
Level 2: Minimum 3 to 5 years medical business office experience (in addition to level 1 requirements).
Level Sr: Minimum five years medical business office experience (in addition to level 1 and 2 requirements).

Responsibilities

Efficiently schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines.
Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Meets with patients to schedule all future appointments, procedures, or other exams needed.
Utilizes dedicated program to triage and respond to all incoming scheduling calls timely and accurately.
Accuracy schedule appointments while multi-tasking in a fast-paced medical office.
Ensures all authorizations and referrals are obtained and attached to appointments correctly to avoid denials or delays in payment.
Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
Prepares correspondence, memos, forms, and other typing as requested by supervisor.
May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required. May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery, and scheduling procedure.